The Insurer, Manulife Financial, is responsible for claims administration.

All completed claim forms are submitted to:

The SISIP FS Ottawa Office is notified of all military casualties through official channels. Potential claimants or unit personnel, however, usually communicate the notification of a loss of a dependent. Insured members should advise their dependents to contact Base or Unit authorities, their SISIP FS Points of Contact or their SISIP FS Representative as quickly as possible so claims can be initiated without delay. When notified of a loss, the President of SISIP FS advises Manulife Financial who mails the necessary claim forms and instructions for the submission of claims to the beneficiary(ies) of record.

Claim forms may also be obtained from SISIP FS Representatives, SISIP FS Points of Contact or at Manulife Financial.

The following documents are normally required when filing a death claim:

• A SISIP FS Attending Physician's Statement (APS) Form;
• A Claimant's Statement Regarding Death;
• A death certificate, and
• If applicable,
• The marriage certificate of the beneficiary(ies), and
• The birth certificate or baptismal certificate of any dependent children.

Upon the death of an insured member, the surviving insured spouse can continue their coverage as he/she becomes the deemed member.

• LTD

Insured members filing for LTD benefits must complete the LTD Claim Package. A portion of this form is to be completed by the attending physician.

As of December 1, 1999 when a member is released medically, 3a, 3b, the DCSA (Director of Casualty Support and Administration) notifies us of your medical release. We will verify and inform Manulife Financial claim office of your eligibility. If eligible, a claim form and APS (Attending Physician's Statement) will be sent to you by Manulife Financial for your completion. Once it is received by Manulife Financial and you have been accepted to the LTD program, a rehabilitation counsellor (if applicable) will contact you.

A member released other than for medical reasons (3a, or 3b) thinking they may qualify as "totally disabled", may file a LTD/Res LTD claim with SISIP FS prior to being released from the CF to expedite the gathering of supporting evidence and the processing of the claim. In all cases, SISIP FS or the Insurer must receive a claim no later the 120 days after the CF member's date of release for adjudication. If you qualify you may receive the LTD benefits up to age 65. Please note that you are responsible to submit your claim to SISIP FS.

Note: A member does not need to be "medically released" to file a claim. A CF member may initiate a claim if he/she feels that he/she may be eligible.

• SDP

For more information contact your SISIP FS Representative, SISIP FS Point of Contact, or dial 1-800-267-6681 (in Ottawa 613-233-2177) .

The Canadian Forces Accidental Dismemberment Insurance Plan provides a lump-sum benefit for the accidental dismemberment or loss of use which must be attributable to military service.

Please complete and sign SISIP FS Form 12E (Part 1— pages 1&2) and then have your attending physician complete SISIP FS Form 13E (Part 2—pages 1&2). Adobe Acrobat Reader® is necessary to view all forms.

Please note that you are responsible for any costs associated with the completion of the forms. Answer all questions fully. If there is insufficient space for your answers, use separate sheets (indicate your name and Service Number) and attach them to the form.

Once the forms have been completed in their entirety, if available, please attach a copy of the completed form CF98 (Report on Injuries), which should be sent directly to Manulife Financial at the address above.